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Privacy Policy of NovaShop

Last Updated: [09/04/2025]

1. Introduction

This Privacy Policy describes how NovaShop and CREA Web Identity (collectively, "we", "us", or "our") collect, use, and share the personal information of users ("you" or "your") who visit the website https://www.novabusyboard.com.au (the "Website") and purchase our products ("Products"). We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

We may collect various types of personal information from you, including:

Information You Provide Directly:

  • Contact Information: Name, email address, shipping and billing address, phone number.
  • Account Information: Username and password (if you create an account).
  • Order Information: Details of Products purchased, order history.
  • Payment Information: Credit card details or other payment information processed through Shopify Payments or PayPal. Please note that we do not store your full credit card details.
  • Communications: Correspondence through email or other means.
  • Reviews and Feedback: Opinions and comments on our Products and Services.
  • Marketing Information and Communication Preferences: If you consent to receive marketing communications.

Information We Collect Automatically:

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Information: Pages visited, time spent on the Website, links clicked, navigation path.
  • Cookies and Similar Technologies: We may use cookies and other tracking technologies to collect information about your browsing activity. You can manage your cookie preferences through your browser settings.

Information Collected from Third Parties:

  • Shopify: We collect personal information through the Shopify platform to process orders, manage products, and provide our Services. Please review Shopify's Privacy Policy for further details.
  • PayPal: If you choose to pay via PayPal, we will collect personal information from PayPal to complete the transaction. Please review PayPal's Privacy Policy for further details.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and ship your orders, communicate with you regarding your order, and provide customer support.
  • Account Management: To manage your account on our Website.
  • Personalization: To personalize your experience on our Website and provide relevant content and offers.
  • Marketing and Promotional Communications: With your consent, we may send you marketing emails or other communications about new products, special offers, or other information we think may interest you. You can choose to opt out at any time by following the unsubscribe instructions in the emails.
  • Website and Service Improvement: To analyze Website usage, improve our Products and Services, and develop new ones.
  • Fraud Prevention and Security: To detect and prevent fraudulent activity and ensure the security of our Website and customers.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

We may share your personal information with the following categories of third parties:

  • Shopify: We share your personal information with Shopify for order processing, product management, payment processing (via Shopify Payments), and to provide us with e-commerce services.
  • PayPal: If you choose to pay via PayPal, we share the necessary information with PayPal to process the payment.
  • Shipping Service Providers: We share your shipping address and contact details with shipping providers to deliver the Products to you.
  • Marketing and Analytics Service Providers: We may use third-party service providers to assist with marketing, advertising, and Website analytics.
  • Professional Advisors: We may share your information with professional advisors, such as lawyers and accountants, for legal and accounting purposes.
  • Legal Authorities: We may disclose your personal information if required by law or in response to valid legal processes (such as a court order or subpoena).

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or alteration. These measures include technical, administrative, and physical protections. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Your Rights

Under applicable data protection laws, you may have the following rights concerning your personal information:

  • Right of Access: You can request access to the personal information we hold about you.
  • Right to Rectification: You can request corrections to inaccurate or incomplete personal information.
  • Right to Erasure: Under certain circumstances, you can request the deletion of your personal information.
  • Right to Restriction of Processing: You can request the restriction of processing your personal information under certain circumstances.
  • Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another data controller.
  • Right to Object: You can object to the processing of your personal information for direct marketing purposes or other legitimate reasons.
  • Right to Withdraw Consent: If you have given consent to process your personal information, you can withdraw it at any time.

To exercise any of these rights, please contact us using the contact information provided in Section 11. We may ask you to verify your identity before responding to your request.

7. Cookies and Similar Technologies

We use cookies and similar technologies (such as pixel tags and web beacons) to collect information about your browsing activity on our Website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for several purposes, including:

  • Functionality: To make the Website work properly and provide basic features (e.g., maintaining the shopping cart).
  • Performance: To analyze how users interact with the Website and improve its performance.
  • Personalization: To remember your preferences and customize your experience.
  • Marketing: To provide targeted advertisements based on your interests.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of the Website.

8. Links to Third-Party Websites

Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any websites you visit.

9. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. International Data Transfers

We may transfer your personal information to service providers and affiliates located in countries other than your own. In such cases, we will take measures to ensure that your personal information is adequately protected in accordance with applicable data protection laws.

11. Privacy of Minors

Our Website is not intended for individuals under [18 years] old, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will remove such information from our systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our privacy practices. We will post the updated version on our Website, and the "Last Updated" date will be updated accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at novashop.montessori@gmail.com.